FAQ
Shipping
When will I receive my order?
We will send your order via courier which will be tracked and will need to be signed for. Orders on average take 3 working days.
What do I do if I did not receive my order?
Please get in touch if you order has not been received after 7 workings days that we have advised you of dispatch. info@waxx.co.uk
Returns & Exchanges
How do I make return
Simply contact us for a return label and return the merchandise in the original packaging and in a resaleable condition in its original packaging (box or case, matte white protective bag etc). Please also include either the original invoice/delivery note supplied and details of your, order/invoice number and your requirements for a refund.info@waxx.co.uk
Will I need to pay to return a package?
As long as you are in our Waxx Family then No, the postage will be paid by Waxx via a pre-paid label. Simply drop the package at your local post office clearly labelled with the WAXX label.
When will I receive my refund?
Once a returned item is received a refund will be processed within 3 days of the item being received.
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